FAQ's

  • How do I get my furniture delivered safely and on time?

    We have a highly experienced logistics team, so whether you’re in Singapore or Melbourne, Wellington, Wairoa or Hong Kong we’ll take care of everything. Simply give your address to one of our Furnware team and we’ll get things underway, looking after all customs requirements and logistics. We’ll keep you in touch along the way and do everything we can to ensure your furniture arrives safely and on time.

  • Do you provide a warranty?

    We provide warranties for any material faults and/or manufacturing defects. Our panel, steel and plastics all hold a 10-year-warranty. Our vinyl and other fabric products hold a three-year-warranty, conditions apply. * For accurate information please check each product page.

    *If the product has been vandalised or misused, the 10-year warranty does not automatically apply. In this instance replacements and repairs will be decided on a case by case basis. 

  • Will there be different height chairs and desks in each classroom?

    If that is what you choose to do then yes. Research clearly indicates that correctly sized chairs and desks provide superior levels of comfort and health benefits. However, if differing height chairs and desks do not fit with your classroom management practices, then one height will be fine.

  • How long will it take to receive my order and how can I keep track of my delivery?

    Generally, from the time you place your order, you can calculate four weeks for manufacturing time - freight time is added onto that. Our team can let you know the average shipping time from our factory to your door. Transport and logistics is a key part of our business, so we’ll give you the delivery date when you place your order and keep you informed throughout.

  • How does Bodyfurn®'s height system work

    Furnware went about measuring 20,000 students and found richness and diversity. As we measure we form the data into criteria based on ethnicity, gender and age. When we visit new schools we request information on the ethnic mix of the school, the age of the students in the classrooms and the gender mix. We can then provide a recommendation on the heights of chairs and desks or tables that will fit an average representation of students likely to come into that age group over a period of years.

  • How do you select your fabrics – and any tips on cleaning?

    We use quality fabrics on all our furniture and recommend Warwick fabrics for many of our products. Even in the most well behaved classes, fabrics can still get stained - the trick is to deal with them quickly. You’ll find some great tips for cleaning fabrics on the Warwick website.

  • What standards do you manufacture to?  

    Our Bodyfurn® products are tested by AFRDI against AUS/NZ standards. We’ve also been awarded the ECNZ environmental certification for an extended range of our products including Bodyfurn®. ECNZ is part of the global GEN network. 

     

  • What about group work? Can different heights of furniture restrict types of activities?

    You have to be careful and differentiate between group work and single, large sheet of paper work. Group work can be conducted easily from differing height desks or tables. When there is a single large sheet of paper that needs to be shared amongst the group then differing height desks are a problem. It is now decision time. Do you forgo the significant comfort, ergonomic and health benefits of different height chairs and desks so that you can do single large sheet work? How often do you ask your students to work on these kinds of projects? Once or twice a term?  There are sacrifices everywhere, just consider carefully the actual activities you are asking your furniture to support.

  • How can furniture support my teaching and learning?

    We’ve developed a unique consultancy to help you match your pedagogies with specific pieces and combinations of furniture. Furniture that’s not carefully selected can sometimes create barriers to learning. We’d love to talk to you more about this, so please get in touch with your local account manager to talk specifics for your school.

  • Will soft seating stand up to the demands of my classroom?

    The soft seating in our range is high quality and extremely durable. It’s manufactured using robust medium density fibreboard (MDF) framing, quality foam and well-tested fabrics. Any furniture can be damaged of course, but our soft seating range has been well tested in hundreds of schools around the world.

  • What are Bodyfurn® products made from?

    We’ve created a Polypropylene recipe especially formulated to stand up to the rigours of classroom life. It also retains its colour through UV stability. The frame is a high tensile steel and powder coated for extra protection.

  • Is distance a problem? How far do you deliver?

    We’ve delivered to Kazan in Russia, Tripoli, the Yap Islands and everywhere else you can imagine. Our experienced team ensures distance is never a problem.

  • What happens if my furniture gets damaged in transit?

    In the unlikely event your furniture’s damaged when you receive it, take a quick photo and email us. We’ll arrange for the piece to be urgently manufactured again and shipped to you as soon as possible - at no extra charge of course.

  • Can Bodyfurn® products be recycled?

    Absolutely. Our Bodyfurn® chairs, desks and table systems can all be disassembled into their component parts and recycled. However they’re incredibly durable and we stand by their build quality. In many cases their life will go way beyond our 10 year warranty. We’re more than happy if you’d like to return parts to us for recycling, but you might like to consider donating older furniture to community groups or not for profit organisations. If you need spare parts at all, don’t hesitate to get in touch.

  • What laminates does Furnware use – and what are the care instructions?

    We source our range of high and low pressure laminates from Laminex and Bestwood. Furnware Power Cleaner is great for cleaning these surfaces and Laminex also has its own cleaning and care instructions. Read more on the Laminex technical information webpage.

  • How do you keep whiteboards white?

    For a quick clean use a dry, clean cloth.  If you’re finding it tricky to keep your whiteboard white, we recommend Furnware Power Cleaner or another quality liquid whiteboard cleaner. If marks are persistent we’d suggest changing your brand of whiteboard pen. Whiteboard performance can vary hugely depending on the brand and quality of whiteboard markers you’re using.

  • What is the weight limit for Bodyfurn® chairs?

    The recommended upper limit for a Bodyfurn® senior chair is 140kg.

  • What can I expect on the day my furniture is delivered?

    We have long partnerships with the best carriers around the world. On arrival, your furniture will be unpacked from the truck or container, carried carefully to your classrooms and placed where you choose. In many areas we’ll also clean it and remove all furniture protection.

  • Face to face is often best – would Furnware come to me?

    Wherever possible we’re delighted to visit, share our knowledge and help with furniture decisions. Where time or travel logistics make that tricky, we can easily set up video conferences. Either way we’ll make sure you get personal help whenever you need it.

  • Can I easily change the height of tables with adjustable legs?

    These tables can be adjusted with a standard hex key (commonly known as an Allen key) and will fit to specific heights of 525mm, 590mm, 660mm, 730mm and 760mm. It’s easy and quick.

  • Can you tell me about the plastics you use?

    We use plastics to make Bodyfurn® and Connect Chair seats and backs, as well as Furnware Tote Trays – all sourced locally in New Zealand. The plastics are polypropylene (PP), especially formulated to withstand the knocks of usual classroom demands. They also retain colour through UV stability. We recommend cleaning with warm water and a mild detergent, or Furnware Power Cleaner. 

  • What size Bodyfurn chair and table would you suggest for specific ages?

    As noted above, we take several things into account, but generally for high school age students we recommend a seat height of 460mm (18 inches) with a 730mm high table, down to 260mm (10 inches) with a 455mm high table for 4-5 year olds. Let us know the ages of your student and we can make more accurate recommendations.

  • Do you have a price list?

    Because our customers are spread all over the world, we’ve found freight fluctuations can have quite an impact on pricing. Volumes can also impact on freight costs. Because of this, price lists showing furniture prices only can be deceiving. We’re happy to send you a quote, so if you contact our team with details of your enquiry we’ll get you a speedy and accurate price, including freight.

  • Who should I contact if I have more questions?

    Please contact our customer services team - we’re always happy to help.

  • Do I need an account to buy Furnware furniture?

    Anyone can purchase our products, with or without an account. Depending on which region you are located in, payment terms will vary. We would love to talk to you further about this so please contact one of our friendly customer services team.